Refund & Returns Policy

Last Updated: July 30, 2025

We are committed to providing you with a clear and fair shopping experience. Please read the following policy carefully before requesting a return or refund. This policy is a user-friendly guide based on our main Terms and Conditions.

Core Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

How to Initiate a Return

All returns must be initiated by first contacting our customer service team at Support(at)Krser.com. We will guide you through the process and provide you with a unique Return Merchandise Authorization (RMA) number. We do not accept any returned packages without a valid RMA number.

Return Scenarios

1. Item has Quality Issues (e.g., arrived damaged or is defective)

We cover two main scenarios under quality issues. Please follow the procedure that matches your situation:

  • A) For Damage That Occurred During Transit: If your package arrives visibly damaged, you must report it to us within 48 hours of the delivery time. Please provide your order number and clear photos of the damaged box, the shipping label, and the affected item(s). This is crucial for us to process a claim with the carrier.
  • B) For Functional Defects Discovered After Unboxing: If the item itself has a functional defect that was not caused by shipping damage (e.g., a button doesn’t work), please contact us within 14 days of delivery to report the issue.

Resolution for Verified Quality Issues: For both scenarios above, once you contact us and follow our instructions to return the item, our team will inspect it. If the issue is confirmed, we will offer you the choice of a full refund or a replacement unit. The reasonable cost of return shipping will be covered by us.

2. Non-Quality Issues (e.g., you changed your mind)

If you wish to return an item for personal reasons, the following conditions apply:

  • Timeframe: You must initiate the request within 14 days of the delivery date.
  • Product Condition: The item must be returned in the exact same condition as you received it, with no new signs of use, damage, or scratches. The serial number must match our records, and for new products, the original factory seal must not be broken.
  • Associated Costs:
    • You are responsible for the return shipping costs.
    • The original shipping costs are non-refundable.
    • A restocking fee of 20% of the product’s value will be deducted from your refund to cover inspection, processing, and depreciation costs.

Order Cancellations

  • Cancellation Before Shipment: You may request to cancel an order that has not yet been shipped. A cancellation fee of 5% of the total order value will be deducted from your refund to cover non-refundable fees from our payment partners.
  • Cancellation After Shipment: Once an order has been dispatched, it cannot be cancelled. You may request a return following the “Non-Quality Issues” process after you receive the package.

The Inspection Process

Please be aware that all returned items undergo a rigorous inspection against our detailed pre-shipment records (including photos/videos and serial numbers).

  • Fraudulent Returns: If the serial number does not match our records or the item has been swapped, the return will be invalidated, and no refund will be issued. We reserve the right to take further action.
  • Customer-Inflicted Damage: If the item is returned with new damage, account locks, or missing parts, we will assess the cost of repair or devaluation and deduct this amount from your refund. Severe damage may result in the rejection of the refund.

Non-Returnable Items

  • Gift cards
  • Virtual products (e.g., digital guides, downloadable files)
  • Any item that has had its after-sales security label tampered with or removed
  • Any item not in its original condition, is damaged, or is missing parts

Refund Processing Time

Once your refund is approved, a credit will automatically be applied to your original method of payment. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.

Need Help?

For any questions related to refunds and returns, please feel free to contact us at Support(at)Krser.com.