Privacy Policy

Effective Date: July 30, 2025

1. Introduction Welcome to Krser. This Privacy Policy explains how Rysser Limited (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website, https://krser.com, purchase our products, or use our services. We are committed to protecting your privacy and handling your data in an open and transparent manner. The data controller for this website is Rysser Limited, located at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, Hong Kong.

2. What Personal Data We Collect and Why We collect personal data in the following ways:

  • When you place an order: We collect information necessary to process and fulfill your order, including your full name, shipping address, billing address, email address, and phone number.

  • When you create an account: We collect your name, email address, and password to create and manage your account.

  • When you make a payment: We do not directly store your full credit card information. Your payment data is provided directly to our third-party payment processors (e.g., Stripe, PayPal), who specialize in the secure online capture and processing of credit/debit card transactions.

  • When you browse our website: We automatically collect certain information about your device, including your IP address, browser type, time zone, and information about the cookies installed on your device. We use this data for website analytics, security, and to improve your user experience.

  • When you contact our customer service: We collect the information you provide in your communications with us, such as your name, email address, and the content of your message, to respond to your inquiries.

  • When you leave comments or reviews: We collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection. An anonymized string (hash) from your email may be provided to the Gravatar service to display your profile picture.

3. How We Use Your Data We use your personal data for the following purposes:

  • To Fulfill Your Orders: Processing your payments, arranging for shipping, and providing you with invoices and/or order confirmations.

  • To Provide Customer Support: Communicating with you, responding to your requests, and resolving issues.

  • For Marketing and Communications (with your consent): Sending you emails about our new products, special offers, or other updates, only if you have opted-in to receive such communications. You can unsubscribe at any time.

  • For Security and Fraud Prevention: Screening our orders for potential risk or fraud.

  • To Comply with Legal Obligations: Retaining records for tax, administrative, or legal purposes.

4. Who We Share Your Data With We do not sell your personal data. We only share it with trusted third-party service providers who help us operate our business, such as:

  • Payment Processors (e.g., Stripe, PayPal) to securely handle your payments.

  • Shipping Carriers (e.g., FedEx, DHL, etc.) to deliver your orders.

  • Website Hosting and E-commerce Platforms (e.g., Shopify, WooCommerce) that power our online store.

  • Analytics Providers (e.g., Google Analytics) to help us understand how our customers use the site.

  • Spam Detection Services to protect our website from spam comments.

5. Your Data Rights (GDPR & Other Regulations) Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal limitations.

  • Right to Restrict Processing: You can request that we limit the way we use your data.

  • Right to Data Portability: You can request that we provide your data to you or another service in a structured, machine-readable format.

  • Right to Object: You can object to our processing of your data for certain purposes (like direct marketing).

To exercise any of these rights, please contact us at Support(at)Krser.com.

Note for California Residents (CCPA/CPRA): You have the right to know what personal information is collected, to delete it, and to opt-out of the “sale” or “sharing” of your personal information. We do not sell your personal information. You can exercise your rights by contacting us.

6. Cookies Our website uses cookies to enhance your Browse experience. Cookies are small data files placed on your device. We use them to remember your preferences (like login information), keep items in your shopping cart, and for website analytics. You can control and manage cookies through your browser settings.

7. Data Retention We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. For example, order information is kept for a longer period to comply with tax and commercial laws.

8. Data Security We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

9. International Data Transfers As we are a company based in Hong Kong, your personal information may be processed and stored in countries outside of your own. We take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws.

10. Changes to This Privacy Policy We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Effective Date” at the top.

11. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Support(at)Krser.com or by mail using the details provided below:

Rysser Limited ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, Hong Kong