FAQs

We are a company that specializes in selling used electronics, including products from Apple, Samsung, and many other brands. We also provide professional phone repair services.

We promise to only sell original devices, conduct strict quality control, completely wipe all data, and provide a clear after-sales guarantee for quality issues to earn your trust.

Our online customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM(GMT+8)]. If you message us outside of these hours, we will respond as soon as possible on the next business day.

You can contact us via live chat and email.

Our mission is to promote the circular economy by reducing electronic waste, allowing more people to access reliable technology at an affordable price.

What sets us apart is our commitment to quality and transparency. We only sell original and unrepaired devices, have a strict inspection process, and a clear after-sales policy.

We solemnly promise that all device main units (e.g., phones, computers) we sell are 100% original, unlocked, and have not had their mainboards repaired.

For repair parts like screens, we provide multiple options: You can choose an original screen, or a high-quality branded screen that offers equally excellent performance, giving you more versatile options.

Our products are sourced from individual sellers and certified recycling agencies. And accessories all from trusted factories.

We define the condition of our devices after rigorous appearance and functional testing.

“99% New (Excellent)” means it’s nearly new with very minor imperfections.

“95% New (Good)” indicates slight bumps and scratches.

“90% New (Fair)” suggests minor scratches on the screen and frame.

Yes, all devices we sell are unlocked versions, so you are free to use any carrier network that supports the model.

We guarantee the battery is functional for daily use, but we do not promise a specific health percentage. For any used device, a health percentage below 100% is normal.

Due to the large number of products, we cannot take photos of different conditions and details for each product, so we only give examples of different conditions. In addition, due to the confidentiality of customer information, the serial number of the product may be leaked when taking photos, which will cause unnecessary trouble. However, our quality inspection department will strictly classify all equipment according to the conditions we define. And after you place an order, we will take photos and test videos of the product you purchased for archiving. At the same time, it will be sent to you by email.

Yes, all devices must pass our comprehensive functional tests before being sold to ensure they are 100% functional.

Please be aware that used products (especially older models) may show normal signs of natural aging, like screen aging or paint peeling, which are not considered quality faults.

Absolutely, this is a mandatory step. Before shipping, we will completely erase all data from the device and restore it to factory settings.

Browse site -> Add to cart -> Checkout -> Enter address -> Select payment method -> Complete payment.

We accept various international payment methods, including Credit Cards (Visa, MasterCard, etc.) and direct transfer also digital wallet, and we will support more payment methods in the future.

We cannot pay customs duties for you, so we will not charge any taxes. When we hand over the goods to the logistics company, it will be delivered directly to the address you left when you placed the order (logistics companies usually charge taxes to deal with your local customs tax issues). If you encounter any tax issues, please contact us in time to communicate with the logistics company, or you can pay the taxes yourself to avoid the loss of the package. Please be aware that we will not make any compensation or return the goods if you are unwilling to cooperate with the tax issue. We can only try our best to cooperate with the requirements of your local customs and negotiate with the logistics company.

We recommend subscribing to our newsletter or following us on social media to get the latest promotional information.

If the order has not been processed, contact us immediately, and we will do our best to assist. Orders cannot be changed once shipped.

After we start processing the order, we cannot cancel the order due to the uncertainty and price sensitivity of second-hand equipment. For example, after we start processing the order and purchase the product from an individual buyer or recycling agency, they usually will not accept our cancellation of the order. Because the second-hand equipment continues to drop in price. So please understand our difficulties. Please carefully confirm the model, memory, version, and condition of your purchase before you pay.

Please check if your payment information is correct, or contact your card-issuing bank. It could be due to insufficient funds or a security block from the bank.

It’s not required. However, we recommend creating an account to easily track your orders and manage your purchase history.

After a successful order, you will receive a confirmation email with your order details. Please check your spam folder if you don’t see it.

Yes, we can provide a digital invoice. If you need one, please contact customer service with your order number.

Due to price fluctuations of used products, we will reject any request for a refund or price adjustment for this reason.

It generally takes about a week for preparation and inspection. For special products like tablets and computers, it may take 10 days.

Shipping time usually takes 7-15 days, depending on the destination country. (For some countries, it might be as quick as 2-3 days, while for others, it could extend beyond 2-3 weeks.) We will provide a tracking number for your shipment. You can track your order through 17track.net and other parcel tracking websites.

Once shipped, we will email you the tracking code. You can check it on sites like 17track.net.

Please check your spam/junk folder first. If you still can’t find it, please contact us, and we will check for you.

It’s normal for international tracking to not update for a few days during customs clearance. If there’s no update for more than [7-10] days, please contact us.

The shipping cost depends on the destination country and package weight. You will see the exact fee at the final step of checkout after entering your address.

Rest assured. All devices are packed securely with professional shockproof materials and sturdy boxes to ensure safe transit.

If your package is confirmed lost, please contact us immediately. We will verify with the shipping company and provide a solution for you.

If your package arrives visibly damaged, please take photos as evidence and contact us immediately. We will assist you with the process.

We’re sorry, but we cannot change the address once an order has been shipped. Please ensure your address is accurate when ordering.

If your multiple orders have not yet been processed, contact us immediately. We will do our best to accommodate but cannot guarantee success.

We do not support returns for any non-quality issues, such as those related to color, system version, or original factory design problems. And more details please check our refund policy.

If the device has a quality problem, we offer a replacement service. You’ll need to send the original device back, and we will ship a new one upon receipt.

Contact customer service to explain the issue -> Get return instructions -> Ship the device back to us -> We ship the replacement upon receipt. Because we need to confirm it is our problem.

• For replacements due to a verified quality issue, we will cover the round-trip shipping costs. Please contact our customer service team for shipping instructions.

• For returns due to non-quality issues (such as changing your mind), you are responsible for the return shipping costs

Tearing off the after-sales label or any private disassembly without our permission and video supervision will void the warranty.

The after-sales label is crucial proof for warranty service. If it’s torn, we cannot verify the device’s internal condition and consider the warranty voided.

Yes, but you MUST contact customer service first to have us witness the process via a real-time video connection, otherwise the warranty will be voided.

Yes, we offer professional phone repair services, including mainboard repair, battery/screen replacement, etc.

Replacements are typically processed within 1-3 business days after we receive the return. Repair time depends on the specific issue.

Exclusions include: non-quality issues, color or aging issues, price fluctuations, tearing the after-sales label, or private disassembly.

Of course. Please describe your issue in detail, preferably with photos or a video, and we will help diagnose it online first.

We will completely erase all data from the device and restore it to factory settings before shipping to 100% protect your privacy.

No. All devices are factory reset, completely removing any previous user accounts (like iCloud).

Yes. Our products are sourced from legitimate individual sellers and certified recycling agencies, ensuring all devices have a clean history.

We have a standardized QC process where every device undergoes both appearance and function tests by professional technicians.

We earn your trust through our guarantees of authenticity, privacy protection, strict quality control, and transparent after-sales service.

Yes, you can find reviews from other buyers on our website/Trustpilot, etc. to help you understand our service quality.

If you believe the device’s condition doesn’t match the grade you purchased, please contact us immediately with photos, and we will handle it properly.

It means the device’s core components are original factory parts and the mainboard has not been repaired, ensuring stability and a good long-term experience.

We cannot guarantee a specific OS version. The device will come with a compatible and tested OS version.

Yes, you can install official OS updates normally. Please note, however, that very old models may no longer receive the latest updates.

All phones are unlocked and should be compatible with all standard networks. To ensure 100% compatibility, we recommend you check the network bands.

We guarantee the battery is functional but do not promise a specific health percentage. For used devices, anything below 100% is normal.

We recommend you first try restarting the device, which can solve most temporary software issues.

It is normal for a device to get warm when running intensive apps or charging. We do not support returns for this reason.

For older used models, the display may show slight signs of normal aging (like a warmer color temperature), which is considered normal.

System bugs are typically manufacturer software issues fixed in later updates. We do not support returns for this reason.

For used devices, we do not guarantee that the factory water resistance is still intact. Any liquid damage is not covered by our warranty.

Yes, we offer wholesale services for business clients, providing competitive pricing and a stable supply.

The MOQ depends on the specific model and condition, but generally starts at [e.g., 10] units. Please contact us for precise information.

We can arrange various international shipping solutions (like air freight) for bulk orders, recommending the most efficient and cost-effective method for you.

Any product you purchase from us is covered by the same warranty.

You can order through our website directly with your account but your customers’ addresses.

Typically, we charge 100% prepayment because the prices of used electronics fluctuate so much that our profits cannot support us reserving a lot of inventory for you.

Please send your company profile, product list, and desired quantity to our official email: krserofficial(at)gmail.com for a quote.